Building Personalised Customer Experiences & Journeys with Cloud & Marketing Technology.

RYAN LOCK
CLOUD / MARTECH CONSULTANT & DEV

Salesforce-Partner

TECHNOLOGY I WORK WITH

A framework for
end-to-end Customer Engagement.

Communicating the right message, at the right time, to the right customer can drive profitable customer engagement. I empower businesses to talk one-to-one with their customers.

Blog
Blog
Blog

How can better Customer Engagement grow your business?

Prioritising 1:1 customer personalisation can unlock a wealth of real business results.

A smooth onbaording customer experience can improve campaign acquisition rate and lower acquisition cost.

It’s 7x cheaper to retain existing customers than to acquire more, making retaining customers a valuable objective.

Using marketing technology to track a Single Customer View provides the granularity and control to achieve true omnichannel marketing.

Increasing customer frequency and retention through better customer experiences drives higher, long-term profitability.

Satisfied customers tell friends and family about their experiences, creating positive word of mouth.

Detailed customer data and analytics not only drive better engagement, but illuminates new business insights to drive decision making.

Service pillars.

Orchestrating paths to purchase spanning across Websites, CRM, Marketing Automation, Paid Media, Data Management and more.

ExactPath_Strategy

Strategic

Working with businesses to formulate a bespoke plan of action to achieve strategic marketing goals.

ExactPath_Technical

Technical

Implementing marketing technology to drive engagement across the full customer journey.

ExactPath_Creative

Creative

Creating remarkable visual and written creative that cuts through the competitive noise.

I'm passionate about working with ambitious brands.

Partnering with brands and marketers who are passionate about authentically connecting with their customers.