Project Overview
SERVICES
TECHNOLOGY
Gloria Jean’s Coffees
Gloria Jean’s Coffees is a global coffeehouse chain known for its wide range of coffee and tea beverages.
Founded in Australia in 1996, the company has expanded to over 50 countries worldwide. They offer a variety of flavours and specialty drinks, providing a cozy and inviting atmosphere for customers to enjoy their beverages.
The Challenge
Gloria Jean’s Coffees recorded siloed data between in-store transactions, the digital loyalty platform and online eCommerce customers.
Without merging these data sources, there is no visibility on individual customer journeys and preferences, generating a need to develop a single customer view across all conversion channels.
Omni-channel marketing across online and in-store...
ExactPath built a custom API integration between Gloria Jean’s eCommerce website and Salesforce Marketing Cloud, including deduplication of customer data and integration of customers into a single customer view.
Business Impact
The newly developed single customer view data set enables Gloria Jean’s Coffees to build a larger Customer Engagement strategy, hooking into the additional eCommerce transactions.
This broader customer view enables customer cross-selling between the two conversion channels, increasing purchase frequency and average transaction value.
